Managed Services
Proactive monitoring, maintenance and support for business-critical network infrastructure.
Megatron helps organisations reduce operational overhead by managing day-to-day network operations, ensuring network performance, reliability and security across Cisco Meraki, Cisco and Fortinet environments.
Focus on Your Business, Not Your Network
Managing network infrastructure requires continuous monitoring, software updates, security maintenance and operational oversight. Megatron provides managed services that help organisations maintain a secure and reliable network environment while freeing internal IT teams to focus on strategic initiatives.
Core Capabilities
Network Monitoring
Continuous visibility across network infrastructure to identify potential issues before they impact users.
Services Include
Device health monitoring
Connectivity monitoring
Performance monitoring
Alert management
Capacity visibility
Cisco Meraki Management
Ongoing administration and support for Cisco Meraki environments.
Services Include
Dashboard administration
Network configuration changes
Firmware management
License monitoring
Site onboarding
Performance reviews
Best-practice recommendations
Firewall & Security Management
Maintain secure and consistent security policies across the organisation.
Services Include
Firewall policy administration
VPN management
Security configuration reviews
Rule optimisation
Firmware updates
Security best-practice guidance
Network Maintenance
Routine maintenance to keep infrastructure secure, stable and up to date.
Services Include
Configuration backups
Software and firmware updates
Hardware lifecycle planning
Change implementation
Incident response support
Managed Technologies
Cisco Meraki
Cloud-managed wireless, switching, security, cameras and SD-WAN environments.
Cisco Enterprise
Catalyst switching, wireless infrastructure and enterprise networking platforms.
Fortinet
FortiGate firewalls, secure networking and SD-WAN environments.
Typical Managed Service Engagements
Fully Managed Networks
Megatron acts as an extension of your IT team, handling day-to-day network operations and maintenance.
Co-Managed IT
Work alongside internal IT teams to provide specialist networking expertise and operational support.
Multi-Site Network Operations
Centralised monitoring and management for organisations operating across multiple locations.
Network Lifecycle Management
Ongoing maintenance, patching, capacity planning and infrastructure refresh recommendations.
Why Managed Services
Organisations leverage managed services to:
Reduce operational workload
Improve network reliability
Accelerate issue resolution
Maintain security best practices
Access specialist networking expertise
Improve infrastructure visibility
Support business growth without expanding internal teams
Service Delivery Process
Review existing infrastructure
Define support and operational requirements
Onboard devices and management platforms
Establish monitoring and escalation procedures
Provide ongoing operational support and reporting
Recommend improvements and lifecycle upgrades
Frequently Asked Questions
Can you manage multi-site networks?
Yes. We support organisations operating across multiple offices, branches and distributed locations.
Do you provide remote support?
Yes. Most monitoring, administration and troubleshooting activities can be performed remotely, with on-site support available when required.
Can managed services be customised?
Yes. Service scope can be tailored based on business requirements, internal IT capabilities and operational objectives.
Do you provide support for overseas locations?
Yes. We can provide remote support for locations outside Singapore, and will work with local teams for smarthands on the ground.
Looking for Ongoing Network Support?
Let Megatron handle the day-to-day operation and maintenance of your network infrastructure so your team can focus on the business.